Question 1

When do you process online orders?

Accepted Answer

We process and send online orders on Mondays, Tuesday, Wednesdays.  Any online orders received Thursday - Sunday are processed on Mondays.

Question 2

Can I cancel an order?

Accepted Answer

Contact us to check if your order can be cancelled. If the order has not yet been processed this can be done. Once an order has been processed and dispatched it cannot be cancelled.

Question 3

Where is your Biltong made?

Accepted Answer

We make all of our Biltong and dried meats here at our butchery using our Pinehill Butchery Recipes.

Question 4

Can I have my biltong sent out wet?

Accepted Answer

No, in order to maintain food safety, biltong that is to be sent via mail must be more towards the dry side to preserve flavours and inhibit mould growth. Wet or mooing biltong can still be purchased over the counter instore.

Question 5

Do you make everything onsite?

Accepted Answer

Yes we make all of our meat products on site.  We have our own smoker and drying room for our specialty products.

Question 6

Will my dried meat order go off during transit?

Accepted Answer

No, the dried meat has a suitable shelf life.  We ship orders earlier in the week to limit the time in transit with couriers as well.

Question 7

Do you sell fresh meat in your online store?

Accepted Answer

No, at this time we only sell our dried meat.  We hope to be able to do fresh deliveries in the future.

Question 8

Do you have Gluten Free options?

Accepted Answer

Yes, we have a wide range of Gluten Free options.  All standard cuts of meat are gluten free.  We have a range of Gluten Free Sausages, Marinated Meats, Dried Meats and Biltong. If you aren't sure please ask - and if you have any particular requirement please let us know and we'll do our best to accomodate you.

Question 9

Do you take special requests?

Accepted Answer

Yes, tell us what you are looking for via our Contact Us page and we will come back to you with the options.

Question 10

Can I pre-order Christmas Hams?

Accepted Answer

Yes, customers can pre-book Christmas Hams by paying a deposit in store.  We also have this option online close to Xmas.

Question 11

What do you do with the off cuts and waste?

Accepted Answer

We are a nose to tail butcher.  We don’t waste any of the animal.  We have a range of Offal products, and anything that humans don’t like we turn into treats for dogs.

Question 12

Do you ship to Rural or South Island Addresses?

Accepted Answer

Unfortunately we do not ship to South Island addresses. We can ship to Rural addresses, however it is our preference not to, this is to limit the time parcels are in transit and ensure orders arrive in the best condition possible. If you would however like your order shipped, please add the additional Rural Shipping cost on the products page to your order as we are charged a surchage for this service. Please note , this does mean we cannot guarantee the quality of your order due to the additional time spent in shipping.

Question 13

Do you process Homekill or Recreational Catch?

Accepted Answer

Yes, we do offer this service. Get in contact with us and let us know what you were wanting processed and we can send through a cut list.

FREQUENTLY ASKED QUESTIONS