FREQUENTLY ASKED QUESTIONS
Will my dried meat order go off during transit?
No, the dried meat has a suitable shelf life. We ship orders earlier in the week to limit the time in transit with couriers as well.
Do you have Gluten Free options?
Yes, we have a wide range of Gluten Free options. All standard cuts of meat are gluten free. We have a range of Gluten Free Sausages, Marinated Meats, Dried Meats and Biltong. If you aren't sure please ask - and if you have any particular requirement please let us know and we'll do our best to accomodate you.
Do you take special requests?
Yes, tell us what you are looking for via our Contact Us page and we will come back to you with the options.
Do you sell fresh meat in your online store?
No, at this time we only sell our dried meat. We hope to be able to do fresh deliveries in the future.
Do you make everything onsite?
Yes we make all of our meat products on site. We have our own smoker and drying room for our specialty products.
Where is your Biltong made?
We make all of our Biltong and dried meats here at our butchery using our Pinehill Butchery Recipes.
What do you do with the off cuts and waste?
We are a nose to tail butcher. We don’t waste any of the animal. We have a range of Offal products, and anything that humans don’t like we turn into treats for dogs.
Can I pre-order Christmas Hams?
Yes, customers can pre-book Christmas Hams by paying a deposit in store. We will look to have this option online in the future.
Can I cancel an order?
Contact us to check if your order can be cancelled. If the order has not yet been processed this can be done. Once an order has been processed and dispatched it cannot be cancelled.
Can I have my biltong sent out wet?
No, in order to maintain food safety, biltong that is to be sent via mail must be more towards the dry side to preserve flavours and inhibit mould growth. Wet or mooing biltong can still be purchased over the counter instore.
When do you process online orders?
We process and send online orders on Mondays, Tuesday, Wednesdays. Any online orders received Thursday - Sunday are processed on Mondays.
Do you ship to Rural or South Island Addresses?
Unfortunately we do not ship to rural or South Island addresses. This is to limit the time parcels are in transit and ensure orders arrive in the best condition possible.
