TERMS & CONDITIONS

Returns and Refund Policy

Please choose your order carefully, as we do not offer change of mind on our dried meat products due to these being of a perishable nature.

If you should have an issue with the quality of your product or have received an incorrect item on your order, please contact us within 24hrs of receiving your delivery.

If there is a quality issue we may require the product to be returned in full for inspection. Product must be returned within 2 days of receiving.

If a refund is required, we shall arrange this within a reasonable time frame, returned back to the original card used to complete the purchase. Confirmation of refund will be made via email or phone.

Privacy Statement

We collect personal information from you, including information about your:

  • name

  • contact information

  • billing or purchase information

We collect your personal information in order to sell our products to you online and over the phone.

Besides our staff, we share this information with a payment provider in order to facilitate online transactions via our website.

Providing some information is optional. If you choose not to enter contact information and payment details, we may not be able to process your order.

We keep your information safe by storing it with our payment provider.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

 

If you’d like to ask for a copy of your information, or to have it corrected, please contact us at admin@pinehillbutchery.co.nz, or 09 4760060.